Frequent Ask Questions
Practically speaking, your Web Address
is your Internet identity and your online brand. Your
customers will remember this name and use it to find
your Web site, your products or your services. And
since no two parties can ever hold the exact Web Address
simultaneously, your Internet identity is totally
unique.
Technically, a Web Address is an addressing
construct used for identifying and locating computers
on the Internet. While computers use Internet Protocol
(IP) numbers to locate each other on the Internet,
people find them hard to remember. Therefore, Web
Addresses were developed to permit the use of easily
remembered words and phrases to identify Internet
addresses.
For example, the Web Address yourcompany.com
represents the The Kristib's Web site. When you type
yourcompany.com into a Web browser or send e-mail to
someone at yourcompany.com, the Domain Name System
(DNS) translates yourcompany.com into the IP numbers
used by the Internet and connects you to The Kristib Web.
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Do I
have to get a new Web address or can I use
one that I already have?
You can use an existing Web address
or request a new one.
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What
is Web hosting?
In order to establish your online identity
with a Web site, you'll need the name and number of
at least two computers (known as hosts or name servers),
so your customers can find you on the Internet. You
may have these special computers in your organization,
or you may need to arrange for name service with an
Internet Service Provider or Web hosting company.
The Kristib Web provides hosting plans starting at $9.95
per month.
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How
much will my hosting provider charge me to transfer
my Web address (domain name) to use with my new Web
site?
Most hosting providers do not charge
to transfer a Web address. Please note that The Kristib Web does not charge for this transfer at
all; any transfer charges that you may incur would
come directly from your current hosting provider.
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How
do I know that I'll have a reliable hosting provider
for my Web site?
To simplify the process of getting
your Web site up and running, we automatically arrange
your Web site hosting for you. We partner with leading,
reliable hosting providers as well.
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I can't
find a Web address that works for my Web site; lots
of the names I've tried are taken. I don't have a
Web address to transfer either. What should I do?
Your Web site must have a Web address
in order to be found on the Internet. And you have
to have a Web address to subscribe to our monthly
plans. But if you want to get a Web site now (and
register your Web address later) you can have The Kristib Web build your site, then download the site
to your computer. Just remember that your Web site
won't be on the Internet until you have registered
your Web address. Your next step will be to arrange
for the Web site to be hosted by the provider of your
choice. Many hosting providers offer "third level
domain names" (e.g. www.yourcompany.abccompany.com).
If you have dial up access to the Internet through
an Internet Service Provider (ISP) you may already
have space for a Web site with a third level domain
name. Check with your existing provider for details.
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What
is a Web site "design"?
Web site designs are professional-quality
templates that include complex features such as intricate
page layouts (versus basic headers and wallpapers),
custom interactive buttons (versus hyperlink navigation),
unique font and color schemes (versus basic HTML text
styles), and the use of dynamic button rollovers.
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Will
I be able to see my site before it gets published
to the Internet?
Yes, we let you preview your personalized
Web site before you publish it. Each time we change
your content you can preview your site to make sure
you like what you see. And, you can change your content
after we've published it.
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How long
will it take to build my site?
We can quickly create your Web
site within 2 business days and present it to you
online. Once you review and give us your feedback,
the remaining process to complete the site and make
it live online takes an additional 3 business days.
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What
if I want to change my site content after it's been
published?
Our Web sites are designed to be flexible
and to grow with your business. You can always update
your text and graphics by simply requesting your changes.
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What
if I want to change my Web site design after its been
published to the Internet?
In the event you wish to select a
different design from our gallery after the initial
presentation of the Web site, you will be subject
to a $200.00 Design Change fee.
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How
much will it cost to make changes to my Web site once
the warranty period expires?
Quite often if a client simply
needs a quick change such as editing text which will
only take a few minutes we simply do it for free.
If the changes or additions appear to be significant
then we either produce another contract for the development
at a fixed cost, or simply bill you at our current
hourly rate. Currently our rates start at $50.00 per
hour for design and $100.00 per hour for programming.
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How can
I be sure my site will be unique?
Each Web site design gives you the
structure for your site and then you can add unique
elements according to your needs. You can include
your company name, logo, artwork, photos, personalized
text, button headers etc. In addition, our library
of designs is always growing.
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What credit
cards do you accept?
Visa, MasterCard, Discover & AMEX
are accepted.
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What company
will bill my credit card?
The Kristib Web
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What
is your Returns/Cancellations Policy?
You shall have the right
to a full refund within 2 business days of successfully
purchasing a Web Builder Design Package. You shall
have the right to a half refund within 4 business
days of successfully purchasing a Web Builder
Design Package. If you purchase one of our Web
sites and have downloaded it, published it to
the Internet, or more than 5 business days have
passed since the purchase, then no refunds will
be given.
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